Frequently Asked Questions


WHERE WILL YOU MARKET MY PROPERTY?

Where 98% of prospective buyers search for properties which is online. Your property advert will be published on major property portals. This means that we will likely generate more interest and increase competition on price. We will also help you negotiate the best selling price when offers come in, and ultimately, you will have the final decision on whether you would like to accept a buyer’s offer.

WHY DO VALUATIONS VARY BETWEEN AGENTS?

The market will determine what the seller is prepared to pay for your property. Our job is to help ensure your property is valued accurately by our agents, whose full focus is to understand local market values and to back up their valuation with real evidence. It’s understandably tempting to instruct the agent who gives the highest valuation, however a recent report from Zoopla showed that the original asking price for a third of properties on the market had to be reduced by £25,000 on average before selling. Every property will sell if it’s presented, marketed and most importantly priced correctly. Our property experts are equipped with the latest valuation tools, having more time to focus on property market levels, thereby meaning that the most accurate, evidence based valuations can be provided. Should you disagree with our valuation, or have been persuaded by another agent that it should be higher, then we can test the market for you, however in all cases we will do our utmost to sell at the highest price possible.

WHAT IS THE INCENTIVE FOR YOU TO SELL?

We rely mostly on recommendations from previous vendors. It’s essential for us to sell as many properties as we can in order to grow the business. Additionally, we are motivated to beat traditional agents and help enforce revolutionary changes in the market to benefit the consumer. We will regularly ask for feedback, enabling us to continually improve our services. Furthermore, our agents are paid once a sale is completed. From a monetary aspect, the changing model of property portals such as Rightmove is based on how many properties we list in total, therefore it remains in our interests to efficiently maintain our available stock levels and work closely with you to ensure your property has the best chance of selling quickly and at the highest price possible.

CAN I COME ONBOARD WITHOUT MEETING FOR THE VALUATION?

Yes, if perhaps you already have an asking price in mind that you would like to aim for, you can instruct us at any time. We can immediately get to work on preparing your property for an agreed market launch date.

HOW QUICKLY CAN YOU VISIT?

It depends on availability however it’s typically within three days of your booking.

WHAT IF MY PROPERTY IS ALREADY BEING MARKETED BY ANOTHER AGENT?

You will need to check your notice period with them. If you are outside your fixed term contract period, then you should be able to move easily. You could also opt for a multiple agency agreement with your existing agent, however this will likely result in an increase in their fees. It is counter-productive to list your property with two agents as it could mean duplicate adverts appearing on the same property portals and also mean you are required to pay two fees instead of one.

HOW DO I REVIEW MY ADVERT?

We will ensure that your advertisement is approved by you before it goes live on all property portals. We also ensure that the particulars are correct and that images and floorplan are properly displayed.

HOW LONG IS AN EPC VALID FOR?

10 years.

WHAT CONSUMER PROTECTION SCHEME ARE YOU A MEMBER OF?

We are proud members of an approved accreditation scheme.

DO I GET ONE POINT OF CONTACT?

Yes, you will have one main dedicated point of contact who can handle any ongoing matters swiftly throughout the entire process.

ARE THERE ANY HIDDEN CHARGES?

None at all.

DO YOU VET PROSPECTIVE BUYERS?

Absolutely, we obtain key information such as their full name, address, contact information and check their buying status and financial position.

HOW LONG AFTER THE HOME VISIT WILL MY PROPERTY BE MARKETED?

Your local property expert will prepare everything within 48 hours of the appointment and will request approval from you once ready. We usually beat this timeframe and more often than not, have clients ready to launch within 24 hours.